Frequently Asked Questions
Ordering
What payment methods do you accept?
We accept all major credit and debit cards through our secure payment gateway. Bank transfers are also available for larger orders.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After this time, orders enter processing and cannot be changed. Contact us immediately if you need to make changes.
Do you offer bulk discounts?
Yes, we offer tiered pricing for bulk orders. Contact us with your requirements for a custom quote.
Shipping
How long does shipping take?
UK orders typically arrive within 1-3 business days via Royal Mail or courier. Express next-day delivery is available at checkout.
Is packaging discreet?
Yes, all orders are shipped in plain, unmarked packaging with no indication of contents. The sender name is generic.
Do you ship internationally?
Currently, we only ship within the United Kingdom. International shipping may be available in the future.
Products
Are your peptides tested?
Yes, all peptides undergo HPLC purity testing and mass spectrometry analysis. Certificates of Analysis are available upon request.
How should I store peptides?
Unreconstituted peptides should be stored at 2-8°C (refrigerated) and protected from light. For long-term storage, freezing at -20°C is recommended.
What purity levels do you offer?
Our peptides are typically 98%+ purity. Specific purity information is listed on each product page.
Legal
Are these products legal?
Our products are sold for research and laboratory use only. It is the buyer’s responsibility to ensure compliance with local laws and regulations regarding research chemicals.
Can I use these products on myself?
No. All products are strictly for research use only and are not intended for human or veterinary use.
Returns
What is your returns policy?
Please see our Returns Policy page for full details. In summary, unopened products may be returned within 14 days.