Privacy Policy

Last updated: June 2026

1. Information We Collect

When you place an order, we collect:

Name and contact details
Billing and shipping addresses
Email address
Phone number (optional)
Payment information (processed securely by our payment provider)

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to customer service requests
Send marketing communications (only if you opt in)
Improve our website and services

3. Data Storage and Security

Your data is stored securely on encrypted servers. We implement industry-standard security measures to protect your information. Payment details are processed by our secure payment provider and are not stored on our servers.

4. Third-Party Sharing

We do not sell your personal information. We share data only with:

Payment processors to complete transactions
Shipping carriers to deliver your orders
Service providers who assist our operations (under strict confidentiality agreements)

5. Cookies

We use cookies to:

Remember your shopping cart
Analyze website traffic
Improve user experience

You can disable cookies in your browser settings, though this may affect website functionality.

6. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications
Request a copy of your data

7. Data Retention

We retain order data for 7 years for accounting and legal purposes. Marketing data is deleted upon request or after 3 years of inactivity.

8. Contact

For privacy-related queries, contact: privacy@phoenixpeptides.com