Shipping Policy

Shipping Policy

UK Delivery

Standard Delivery (Royal Mail Tracked 48)

• Delivery: 2-3 business days
• Cost: £3.95 (Free on orders over £50)
• Full tracking provided

Express Delivery (Royal Mail Tracked 24)

• Delivery: 1-2 business days
• Cost: £5.95
• Full tracking provided

Next Day Delivery (DPD)

• Delivery: Next business day (orders before 2pm)
• Cost: £7.95
• Full tracking with 1-hour delivery window

Processing Time

Orders placed before 2pm (Monday-Friday) are typically dispatched the same day. Orders placed after 2pm or on weekends will be dispatched the next business day.

Packaging

All orders are shipped in plain, unmarked packaging for complete discretion. There is no indication of the contents or sender details that would identify the nature of the products.

Temperature-sensitive products are shipped with appropriate cold packs to maintain integrity during transit.

Tracking Your Order

Once your order is dispatched, you will receive an email with tracking information. You can track your delivery through the carrier’s website or via the link in your email.

Delivery Issues

If your order has not arrived within the expected timeframe:

1. Check your tracking information for updates
2. Check with neighbours or check for delivery cards
3. Contact us at orders@phoenixpeptides.com

International Shipping

We currently ship to UK addresses only. International shipping may be introduced in the future.

Address Accuracy

Please ensure your delivery address is correct when placing your order. We cannot be held responsible for deliveries to incorrect addresses provided by the customer.